Gordon Ramsay visits a restaurant called El Greco, where he meets the owner, Nino, and his family members, Karina, Mike, and Nina. The family discusses their roles in the restaurant, with Nino claiming to be the manager, but others expressing frustration with his lack of involvement and poor management skills.
Gordon samples the restaurant's food, which is largely disappointing, including overcooked and salty dishes. He discovers that the restaurant is using frozen ravioli and microwaving food, which he strongly disapproves of.
Gordon talks to the staff, including a chef named Justin, who is responsible for some of the poor dishes. He also meets a server named Sammy, who is frustrated with the restaurant's management and the fact that the owner takes the servers' tips.
Gordon decides to fire Chef Mike, who is responsible for many of the restaurant's problems. He also confronts the owner, Nino, about his poor management and the fact that he takes the servers' tips.
In the end, Gordon closes the kitchen and fires a server named Katie, who has a bad attitude. He promises to relaunch the restaurant the next day and to get back to the basics of cooking good food.
Here are the facts extracted from the text:
1. The restaurant is named after Nino.
2. Nino's dad was in charge of the restaurant before he developed Alzheimer's.
3. Nino stepped up to help with the business after his dad's diagnosis.
4. Nino is not always present at the restaurant, especially during dinner hours.
5. The restaurant has a problem with staff, including servers not receiving tips.
6. The owner of the restaurant takes the tips instead of giving them to the servers.
7. Chef Mike was fired from the restaurant.
8. The restaurant is a family business.
9. The owner has lost passion for the business and has hurt the restaurant, employees, and customers.
10. The restaurant is being relaunched with a new approach to cooking and serving food.
11. Katie, a server, was fired from the restaurant.
12. Chef Ramsay is helping the restaurant to improve its service and food quality.
13. The restaurant has a problem with food being left uneaten by customers.
14. The restaurant's kitchen is slow in serving food.
15. The restaurant's food is not well-received by customers.
16. Nino has three children who are cats.
17. The restaurant has a television that is 40 years old.
18. The owner's mother, Mary, makes all the desserts for the restaurant.
19. The restaurant has been selling the same sauce for 54 years.