The video describes a MacBook repair experience. The customer's 2017 MacBook Air wouldn't turn on and was taken to multiple repair shops, including Apple and Best Buy, where they received conflicting diagnoses and repair quotes ranging from $100 to $500. The customer eventually sent the laptop to Lois, who is known for her expertise in repairing Apple devices.
Upon examination, Lois found that the laptop's problem was not the SMC (System Management Controller) chip, as previously diagnosed, but rather a corroded pad on the motherboard. She used a three-step process to fix the corroded pad: adding solder, scraping, and then using wick to remove any remaining solder and corrosion.
Lois successfully repaired the laptop and demonstrated the importance of proper repair techniques, including not soldering a chip on top of corrosion, as this can cause the device to malfunction or not work at all.
Here are the key facts extracted from the text:
1. The laptop was purchased on January 28th, 2017.
2. The laptop stopped turning on and the owner took it to the Apple store near Michigan State University.
3. The Apple store diagnosed the issue as a broken SMC and quoted $100 for the part and $400 for labor.
4. The Apple store warned that repairing the laptop would wipe its memory.
5. The owner then took the laptop to Best Buy, which told them that the warranty had expired.
6. The owner's mom took the laptop to the Apple store in their hometown and was given a diagnostic report.
7. The Apple store in the hometown told the owner's mom that the only option was a $500 fix, but refused to explain what the fix involved.
8. The owner then took the laptop to Best Buy again, which recommended buying a battery from Batteries Plus and purchasing a Geek Squad plan.
9. The owner eventually contacted Holger, who opened up the laptop and discovered the issue was not with the SMC.
10. The owner then sent the laptop to Lois, who attempted to fix it.
11. Lois discovered that the issue was with a corroded pad on the motherboard, which was preventing the laptop from turning on.
12. Lois used a three-step process to fix the corroded pad, involving adding solder, scraping, and using wick to remove contaminants.
13. After fixing the corroded pad, Lois was able to get the laptop working again.