The video showcases a day in the life of Kento, a 27-year-old casino worker at a pachinko parlor in Tokyo, Japan. Kento starts his day by getting ready and commuting to work, where he changes into his uniform and prepares for his shift. As a pachinko parlor hall manager, his tasks include ensuring machines are working properly, organizing customer lines, and providing excellent customer service.
The video also explains how pachinko works, a type of mechanical ball game where players aim to drop balls into a specific pocket to win prizes. Kento's job involves assisting customers, maintaining the cleanliness of the machines, and reviewing security footage to prevent theft.
The video highlights the importance of customer service in Japanese culture, where customers are treated as "God" and staff are expected to be extremely polite and attentive. Kento's day ends with a final staff meeting, where they discuss the day's events and share feedback to improve their performance.
After work, Kento joins his coworkers for dinner and drinks at an izakaya, a common practice in Japanese work culture that helps build relationships and strengthen bonds among colleagues.
Here are the facts from the text:
1. Kento is a 27-year-old Japanese casino worker living in Tokyo.
2. Kento prefers to take a short shower in the morning to start his day.
3. Japanese men often wear suits even if they will change into another uniform at work.
4. Kento's workplace is careful not to schedule a morning shift after a night shift.
5. Kento lives 15 minutes away from work by train.
6. He lives in a relatively less crowded area with some shops and restaurants near the station.
7. The area has direct train line access to Shinjuku Station, the world's busiest train station.
8. Over 3.6 million people pass through Shinjuku Station daily.
9. Kento's workplace, Marathon, is one of the largest casino entertainment companies in Japan.
10. Marathon has 60 years of history and over 23,000 employees.
11. Pachinko has become an integral part of Japanese culture, accounting for one-third of the Japanese entertainment and leisure market.
12. Japan has an open smoking culture compared to many Western countries.
13. From April 2020, Japan banned indoor smoking except for designated smoking rooms.
14. Kento works as a pachinko parlor hall manager.
15. His first task is to ensure that all the machines are working properly.
16. Kento checks the machines one by one to see if the balls are moving correctly.
17. He also ensures that all of the floor signage is working properly.
18. The company has a morning meeting called "charting" which involves practicing speaking clearly and loudly in proper language in unison.
19. The meeting is a little more energetic than most, with staff performing "koishi".
20. Kento wears a wireless headset to communicate with other staff throughout the day.
21. He has a 30-minute lunch break and usually eats convenience store food in the office.
22. Part of his job involves verifying the daily record of events from the previous shift.
23. Staff must report what happened during the shift, including machine issues and customer complaints.
24. Kento's workplace has a "customer is God" approach to customer service.
25. The company has a system to track customers who steal, using face-recognition technology.
26. Kento evaluates the floor staff periodically as part of maintaining a high level of service.
27. The company has a "how to play" book in different languages for foreign customers.
28. New employees wear a yellow and green badge on their shirt.
29. Kento writes up a report for the next shift, detailing what happened during the day.
30. The staff perform a final meeting to share what happened during the day and use it as a learning moment.
31. In Japan, it's customary for staff to present a "shiki" (a huge card with messages) to a departing colleague.
32. Kento usually goes out for dinner and drinking with coworkers after work.
33. In Japan, drinking at dinner with a group of people is called "nomikai" and is an important part of work culture.
34. Nomikai helps create a stronger bond at the workplace.
35. Many staff members live on the same train line and often go out with each other.