Albert Hilston, the millionaire owner of a high-end private hospital, arrives at his own hospital feeling unwell and in need of medical attention. However, due to his simple and dirty appearance, the receptionist, Sandra, assumes he doesn't have health insurance and refuses to help him. Despite his efforts to reveal his identity, Sandra and the hospital staff don't believe him, and he is eventually dragged out of the hospital by security guards.
A kind nurse named Elizabeth intervenes and helps Albert, taking him to her home to rest and recover. The next day, Albert returns to the hospital, where he confronts Sandra and the hospital director, Dr. Liam Smith, about the poor treatment he received. Albert reveals his true identity and announces that he will be making changes to the hospital's management, including offering Elizabeth a new role as a customer service manager.
Sandra is fired for her arrogance and poor treatment of patients, while Elizabeth and her husband, Lucian, who became physically disabled after an accident, are rewarded for their kindness to Albert. Lucian receives a new mechanical leg and treatment for his chronic pain, courtesy of Albert. The story highlights the importance of kindness, empathy, and humility, and serves as a reminder that being good and supportive is still worth it.
Here are the key facts extracted from the text:
1. Albert Hilston, the owner of a private hospital, arrived at the hospital feeling ill and was not recognized due to his simple appearance.
2. The receptionist, Sandra, judged him based on his clothes and refused to call the doctor, thinking he didn't have health insurance.
3. Albert tried to explain his situation, but Sandra didn't believe him and asked him to leave.
4. The day shift manager, Steven Robinson, was called, and he ordered security guards to escort Albert out of the hospital.
5. An elderly nurse, Elizabeth, intervened and stopped the security guards from dragging Albert away.
6. Elizabeth took Albert to her home, where he met her husband, Lucian, who had become physically disabled after an accident at work.
7. Albert spent the night at Elizabeth's home and returned to the hospital the next day, where he revealed his true identity as the hospital's owner.
8. Albert was upset with the way he was treated by the hospital staff and decided to make changes to the hospital's management.
9. He offered Elizabeth a new role as a manager overseeing customer service, with a tripled salary.
10. Sandra, the receptionist, was given a choice to either work in the back of the hospital or leave the company; she chose to leave.
11. Three days later, a lawyer representing Albert arrived at Elizabeth's home and announced that Lucian would receive a new mechanical leg and treatment for his chronic pain at Albert's hospital.
12. The lawyer explained that Albert wanted to repay the kindness Elizabeth and Lucian had shown him during his visit.