A YouTuber collaborated with another YouTuber, Karl Rock, to expose a scam call center called Renewed Technology in New Delhi, India. The call center, owned by Himanshu Nagam, used pop-up ads and fake tech support scams to trick people, mostly in the US, into paying for non-existent computer security services. The scammers used various aliases and third-party services to process payments. The YouTuber gathered evidence, including phone calls, documents, and social media profiles, to build a case against the scammers. They then used call flooding software to overwhelm the call center's phone numbers, rendering them useless. The YouTuber also contacted the payment processor, Authorize.net, and reported the scam. The owners of the call center eventually admitted to the scam and agreed to shut down the operation and refund the money to the victims.
Here are the extracted key facts from the given text:
1. The scam call center in question is called Renewed Technology, located in the Rohini district of New Delhi.
2. The call center pays a third party to divert phone numbers to their system at certain times of the day.
3. They use pop-ups to attract phone calls, which deliberately freeze a person's PC and display an audible warning.
4. The scammers pretend to be from "Support Decide Mac" and claim that the victim's computer is infected with a virus.
5. The scammer's name is Muhammad Aftab, and his real identity was discovered through his Facebook page.
6. The call center has multiple aliases, including Renowned Computers, Web Infotech LLC, and Tech Philosophers LLC.
7. They process payments through Web Infotech LLC, which is owned by Mahir Shah in the USA.
8. The scammers use VoIP services and pop-up services from various vendors to scam people, mostly in the USA.
9. The call center's agents use different company aliases to collect payments from victims.
10. The scammer's phone numbers were reported to RealPBX.com and RingCentral.com, which led to the numbers being shut down.
11. The call center used Authorized.net for payments, with over $500,000 in payments in nearly three years.
12. The owners of Renewed Technology and Web Infotech LLC were confronted about the scam, and they agreed to shut down the operation.
13. The scammer, Himanshu Naigam, claimed that he had already shut down the operation and would refund money to unhappy customers.
14. The call center's files were deleted, both on local PCs and on the servers used to store important information.