The speaker recounts their experience as a store manager at Abercrombie & Fitch, where they observed discriminatory hiring practices based on physical appearance. Initially shocked by this superficial approach, they resolved to change the system upon becoming a manager themselves. They began hiring staff based on merit and skills rather than looks, leading to a diverse and successful team. The speaker emphasizes the importance of inner beauty and encourages others to value people for their character and abilities, not their appearance.
Here are the key facts extracted from the text:
1. The author used to work as a manager at an Abercrombie & Fitch store.
2. The author was hired after a lengthy interview process.
3. The author was told to recruit people for the store by looking for "pretty" people in the mall.
4. The author was shocked by this approach and felt it was inhumane.
5. The author's manager believed that the store should only hire people who fit the "Abercrombie look".
6. The author witnessed a group interview where a girl with more experience and skills was not hired because she was not considered "pretty enough".
7. The author decided to change the hiring process when they became a manager.
8. The author hired people based on their skills and experiences, rather than their physical appearance.
9. The author's approach led to a diverse and successful team.
10. The author received a video from a former employee expressing gratitude for the impact the author had on their life.
11. The author believes that every person has value and should not be judged based on their physical appearance.