The summary is:
The speaker is Alexey Shevtsov, the owner of Jolie, a company that sells backpacks and other products. He responds to a negative video review by Mikhail, a blogger who bought a Jolie backpack and criticized its quality, design, and price. Shevtsov defends his product and company, explaining the reasons behind the choice of fabric, shape, pockets, and water resistance. He also points out the positive feedback from other customers and the possibility of returning or exchanging the product within 14 days. He invites Mikhail and anyone else who has problems with Jolie products to contact technical support and promises to help them. He ends by saying that he values his clients and that he will answer any questions on his stream.
Here are some possible key facts extracted from the text:
1. The text is a transcript of a video response by Alexey Shevtsov, the founder of Jolie, to a negative review of their backpack by Mikhail.
2. The video response was posted on YouTube, but Mikhail banned Alexey from commenting on his channel.
3. Alexey defends the quality, design and functionality of the backpack, and refutes some of Mikhail's claims and criticisms.
4. Alexey also explains the high price of the backpack by the fact that it is not made in sweatshops, but by seamstresses who receive a decent salary.
5. Alexey says that Jolie is open to criticism and offers a 14-day return or exchange policy for their products, even if they are in poor condition or overdue.
6. Alexey claims that Jolie's main advertising is word-of-mouth from satisfied customers, and urges anyone who has problems with their products to contact technical support.