The video is a day-in-the-life account of a fuel truck driver working for BAPCO, the oldest petrol company in the Gulf, established in 1932. The driver, Sameer, shares his daily experiences and responsibilities, including driving fuel trucks, tracking their movements, and interacting with customers.
He discusses the safety measures in place, such as fire-resistant clothing and special phones on each truck to stop everything in case of an emergency. He also talks about the "Sadeem" cards, which are used to pay for petrol, and the process of filling up tanks and jugs.
The video highlights the unique challenges and experiences of working in the fuel industry, including dealing with customers who refuse to follow rules and safety guidelines. It also showcases the camaraderie and sense of community among the workers, as well as the unconventional methods used to boost customer morale and engagement.
Throughout the video, Sameer emphasizes the importance of treating customers with kindness and respect, even in the face of frustration and misunderstanding. He also shares the joy and satisfaction that comes from making a customer's day, reinforcing the idea that good deeds should be reciprocated.
Overall, the video provides a detailed and engaging look into the world of fuel truck drivers, highlighting their dedication, resilience, and the unique bond they share with their customers.
1. The video begins with the narrator noting the illegal act of smoking at a petrol pump.
2. The narrator then notes a saying that "there's nothing wrong with work" but sometimes people imagine themselves in jobs they find unacceptable.
3. The video then jumps to a visit to BAPCO, the oldest petrol company in the Gulf, established in 1932 when petrol was first discovered in Bahrain.
4. The narrator explains the process of refuelling a vehicle, noting that all fuel trucks are equipped with monitors for tracking.
5. The narrator mentions that BAPCO takes precautions to prevent hijacking of fuel trucks.
6. The video then shifts to a comparison between firefighting and death, noting that firefighting can be sudden and without warning.
7. The narrator mentions that the company specializes in oil and gas, using foam instead of water for petrol related fires.
8. The narrator then asks about the abbreviation "FR", which stands for fire-resistant.
9. The narrator and Sameer, a truck driver who also gives lessons on driving fuel trucks, discuss the speed limit for fuel trucks, which is an international rule of 70km.
10. The narrator notes the trip to Seef from BAPCO, mentioning the large size of the vehicle and the need for careful driving due to the vehicle's size and the presence of other drivers.
11. The video then shows a special phone used by drivers, noting that it has no camera and costs 700BD.
12. The narrator discusses the function of the phone in case of an emergency or accident, noting that pressing a button will stop all operations.
13. The narrator then discusses the "Sadeem" cards, which are used for payment.
14. The narrator notes that each employee has to serve 4 cars at once.
15. The video shows a customer being given a tip, which the employee is embarrassed about not taking.
16. The narrator then discusses the pricing of the petrol, noting that some customers are upset or broke due to the price.
17. The video then shows a customer being given a discount, noting that they were initially skeptical about the offer.
18. The narrator then discusses the process of refuelling gas jugs, noting that it's illegal and that customers should use a specific jug to prevent spillage.
19. The narrator then discusses the end of the day shift, noting the exhaustion of the employees.
20. The video ends with a customer yelling at a cashier, noting that they were looking for an ATM.