The speaker is expressing frustration with their experience with Vodafone, a telecommunications company. They initially signed up for an ADSL service, expecting it to provide a speed of 20 to 23 megabytes per second. However, they received only 5 megabytes per second, which was significantly less than what they were promised.
Despite this, Vodafone continued to charge them for the service. The speaker attempted to unsubscribe, but they were told that the seven-day trial period had already expired, despite the installation of the router not being completed until three days after the technician's visit. The speaker was advised to unsubscribe by threatening to commit suicide, and eventually managed to get the service cancelled over the phone.
The speaker concludes by advising others to be wary of ADSL services and to consider fiber optic options instead, as these are likely to provide more reliable and consistent speeds. They also recommend reporting such experiences to the consumer office, which can assist with disputes with service providers.
1. The speaker had a bad experience with a telephone company, feeling tricked and made to look foolish.
2. The speaker was previously with Movistar and had issues with it.
3. The speaker switched to Vodafone, initially happy with the service and the Samsung Galaxy S4 mobile phone provided.
4. The speaker was misled by an advertisement from Vodafone, believing they could get ADSL service for 20 euros with up to 35 megabytes.
5. The ADSL service actually provided was significantly lower than promised, with speeds around 5 megabytes.
6. The speaker attempted to return the service but was unsuccessful, having to threaten to harm themselves to get a response.
7. The speaker was advised to check with neighbors for the service they receive from the same company before hiring ADSL.
8. The speaker believes ADSL services are outdated and recommends fiber optics if available.