The speaker is expressing frustration with their experience with Vodafone's television service, named "Zombie". They initially contracted the basic package, which they found to be lacking in channels and quality. They then requested to upgrade to the total package, which includes more channels. However, Vodafone has been uncooperative, claiming there is a problem with the line that prevents the upgrade. This has resulted in an eight-month wait, with the speaker's mother calling Vodafone every week.
The speaker's main complaint is that they are paying for a service that does not live up to its promises. They feel that the basic package is of poor quality, and the total package, which they are unable to access, should be available to them. They express their desire to use their minutes to watch television, but the service often fails to load, causing frustration.
The speaker criticizes the programming on the service, stating that it is outdated and lacks the channels they want. They also express disappointment with the quality of some channels, such as the Disney Channel and the Discovery Max Channel, which they feel do not meet their expectations.
In conclusion, the speaker is frustrated with Vodafone's television service and is seeking a resolution to their ongoing issue. They are eager to upgrade their service and access more channels to enhance their viewing experience.
1. The speaker is discussing a problem they have with the Vodafone company.
2. The problem started when the speaker contracted the Vodafone television service in December 2015.
3. The service, called Zombie, involves installation of a receiver at the customer's house.
4. The speaker initially contracted the basic pack of channels.
5. They found that the basic pack had very few channels and the programming was not to their liking.
6. The speaker then requested to upgrade to the total pack of channels.
7. However, Vodafone informed the speaker that there was a problem with the line, which was preventing the activation of the total pack.
8. The speaker has been waiting for eight months for the issue to be resolved.
9. The speaker is unhappy with the service and feels that they are being charged for a service that is not working as expected.
10. The speaker has been calling every week since December to follow up on the issue.
11. The speaker is frustrated with the lack of progress and the inconvenience caused by the issue.
12. The speaker is particularly unhappy with the quality of the basic pack and the lack of desired channels in the total pack.
13. The speaker is not satisfied with the customer service provided by Vodafone and feels that their complaints are not being addressed effectively.
14. The speaker is looking for a resolution to their problem and is unhappy with the current situation.