The speaker is discussing their experience with customer service from various tech companies, specifically focusing on instances where their phone screen went black. They tested the response time and effectiveness of customer service from Samsung, Huawei, Xiaomi, Oppo, BlackBerry, and Apple.
The speaker had a problem with their phone screen going black around 6-8 PM every day. They tried to contact customer service from several tech companies to get help. They found that some companies, like Huawei and Xiaomi, were able to quickly understand and solve the problem. However, others, such as Samsung and Oppo, redirected them multiple times without resolving the issue. BlackBerry and Apple did not provide any helpful assistance, either over the phone or via email.
The speaker concluded that Huawei and Xiaomi were the two winners of this experiment, based on their quick and effective customer service. However, they noted that this was not a conclusive experiment as they only made one call to each company from one country.
1. The speaker is testing customer service response times from various tech companies.
2. The speaker is calling multiple tech companies and describing a problem with their phone's screen going black.
3. The speaker is testing how quickly each company can identify the issue (that the phone's battery is running out).
4. The speaker is testing how each company handles the issue, including whether they offer a solution or workaround.
5. The speaker is rating each company's customer service based on their experience.
6. The speaker is using these experiences to compare the customer service quality of different tech companies.
7. The speaker identifies Xiaomi and Huawei as the two companies that provided the best customer service based on their experience.
8. The speaker notes that this is not a conclusive experiment, as it only includes one call to each company from one country.