The speaker, Luisito, has been a long-time iPhone user and has recently experienced a problem with his device. His iPhone suddenly turned off and remained unresponsive for several hours. Eventually, it turned off due to the battery running out. When he reconnected it and tried to turn it on, it didn't respond. He left it charging overnight and when he woke up, it was still stuck on the Apple logo. He tried to open it several times but it didn't respond.
He sought help from the Apple store and found that three other customers were experiencing the same problem. The store's staff suggested that his iPhone was saturated with too many photos and documents. Despite having a two-terabyte iCloud package, they advised him to stop posting photos.
Luisito expressed his dissatisfaction with Apple, questioning why he should pay for storage he wasn't using and why his device was failing. He speculated that Apple was deliberately causing this issue to encourage users to upgrade their devices.
He attempted to fix the issue himself by connecting his iPhone to his computer and using iTunes to recover it. However, this didn't work and he had to take his iPhone to the Apple store for a repair. The repair cost him around $25 and he was told that his iPhone was very full, but he still believes this is not a problem with him.
Despite the negative experience, Luisito expressed his intention to buy a new iPhone. He also mentioned that he had been using a Samsung device and found it to be satisfactory.
1. The speaker has been an iPhone user for some time and has recently started experiencing issues with their device.
2. The speaker's iPhone suddenly turned off and remained unresponsive.
3. The speaker left their phone charging and was awoken by the phone being stuck on a black screen.
4. The speaker's iPhone was stuck for three days, recording the video for the entire duration.
5. The speaker's iPhone was diagnosed as being "saturated", having too many photos and documents.
6. The speaker has a two-terabyte iCloud package, which they believe is the maximum storage allowed.
7. The speaker believes that Apple purposely allows their devices to become saturated to encourage users to upgrade.
8. The speaker has expressed dissatisfaction with Apple and considers it uncool and unfair that they are charged for fixing a problem that is theirs.
9. The speaker is considering trying a solution they found online to fix their iPhone, and may create a tutorial in case others experience the same issue.
10. The speaker attempted to recover their iPhone manually with iTunes, but it did not work.
11. The speaker was charged 490 pesos (about 25 dollars) by the Apple store to fix their iPhone, which took about 20 minutes.
12. The entire phone had to be deleted to fix the issue, as the backup was done from iCloud.
13. The speaker is planning to buy a new iPhone as soon as possible.