This video is a detailed investigation into the refurbished devices market, focusing on Best Buy's online marketplace. The investigation team bought several refurbished devices, including phones, tablets, and laptops, and had them tested for cosmetic condition, functionality, and any signs of low-quality repair work.
The devices were found to have varying levels of quality. Some had noticeable scratches or screen replacement issues, while others had minor software glitches that were resolved with a simple software update. The team also discovered that Best Buy employees advised customers not to buy from the marketplace due to the lack of quality control.
The investigation concluded that while refurbished devices can be a good deal for consumers, they may not always live up to the "grade A" promise made by Best Buy. The team suggests that customers do their due diligence before purchasing refurbished devices, looking for multiple reviews and being aware of potential issues such as shipping and restocking fees.
Despite the findings, Best Buy stated that they are committed to operating with the highest standards and are developing better product descriptions on their marketplace. They also confirmed that they are training their staff to better handle refurbished devices.
Here are the key facts extracted from the text:
1. Best Buy's website has a marketplace where third-party sellers can sell refurbished devices.
2. Joanne Nixon and her partner Richard Horst bought a refurbished iPad Pro from Best Buy's marketplace in 2019 for $800.
3. The iPad Pro had technical issues and the warranty period had expired, so they couldn't get a refund.
4. Chris Dunstan bought a refurbished iPhone 7 from Best Buy's marketplace, but it had issues with the microphone and fingerprint scanner.
5. The investigation team bought 12 refurbished devices from Best Buy's marketplace, including phones, tablets, and laptops.
6. Tech expert Alex Sebastian tested the devices and found that two of the four phones didn't meet his standards for cosmetic condition.
7. The investigation team also tested the laptops and found that one of them had minor repairs done to the motherboard.
8. Marketing professor Marcus Giesler commented on the investigation's findings and said that Best Buy needs to do better.
9. Best Buy employees advised against buying from the marketplace, saying that customers are "on their own" when dealing with third-party sellers.
10. Best Buy responded to the investigation's findings by saying they are committed to operating with the highest standards and are training staff and developing better product descriptions.
11. The investigation found that buying refurbished can be good for the wallet and the environment, but it's essential to do homework on the brands and be aware of potential risks.
12. Joanne Nixon and her partner Richard Horst were given a new iPad by Best Buy after the investigation team contacted the company about their case.