This segment provides an overview of project communications management, emphasizing its importance in project management. It covers various aspects, including planning communication strategies, managing stakeholders, utilizing different communication methods, and addressing challenges like misunderstandings. The content emphasizes tailoring communication methods based on project needs and includes emerging practices such as involving stakeholders in project reviews and using social computing. The section also highlights the significance of transparent communication through tools like kanban boards and regular stakeholder demonstrations. Overall, it stresses the crucial role of effective communication in project success.
1. The text is an overview of "project communications management" as part of the project management body of knowledge.
2. Project communications management involves planning, managing, and controlling communications for a project.
3. It includes planning communication management, which is the first step for all process groups.
4. The process involves planning how to communicate with stakeholders, how to control it, and what the framework behind it is.
5. It also involves managing the communications themselves, sending them, communicating with stakeholders, and keeping communications on track.
6. It's about not allowing communication to cause issues, ensuring everyone is on board for the project, and improving stakeholder relations.
7. There are many inputs, tools, techniques, and outputs in project communications management.
8. These include the project management plan, work performance data and reports, communication technology, skills and methods, and different reports.
9. It's about honing interpersonal and team skills, sometimes known as soft skills, for the project.
10. Communication methods can be written, spoken, face to face, over the phone, through gestures, tone of voice, through media, pictures, actions, and unofficial methods.
11. Project managers spend most of their time communicating in some way, shape, or form.
12. Effective communication builds a bridge between a diverse range of stakeholders.
13. Communication activities can have many different dimensions, including internal and external.
14. Key concepts include hierarchical focuses, such as communicating up to senior executives, communicating across or horizontally to peers, and communicating downwards within the team.
15. Official reports might be seen as reports to regulators or government bodies, and unofficial communications focus on establishing and maintaining the profile or recognition of the project.
16. Misunderstandings can occur when communicating, and reducing these can be done through the use of the five c's: correct grammar and spelling, concise communication, clear purpose, controlling the flow of words and ideas, and enhancing our own skills over time.
17. The fundamental attributes of effective communication activities and developing effective communication artifacts are clarity of the purpose, understanding the receiver, monitoring, and measuring the effectiveness of communications.
18. Trends and emerging practices in project communications management will be explored.
19. There will be increased use of social computing, including slack, skype, and other social media channels.
20. Each project is unique, and the project team will need to tailor the way the project communications management processes are applied.
21. Considerations might include the stakeholders involved, the physical location, the technology used, the language used, and knowledge management.
22. For agile or adaptive environments, projects with high levels of change in scope might need to communicate those evolving details more frequently and quickly, resulting in daily stand-ups, posting project artifacts in a transparent fashion, regular demonstrations or stakeholder reviews, and bringing everyone on the journey.