In this video, the narrator discusses their experience with repairing two smartphones, one from Apple and one from Samsung. They compare the repair processes, customer service, and overall experience. The Apple repair was expensive but faster, while the Samsung repair was more affordable but took significantly longer. The narrator also mentions using a browser extension called Honey to find discounts while shopping online.
Here are the key facts extracted from the text:
1. The speaker has damaged two phones, an Apple and a Samsung, and is testing their repair processes.
2. The speaker is comparing the repair processes of Apple and Samsung, focusing on the time and cost of repairs.
3. The speaker is unhappy with the repair process of Apple, stating that the repair cost 474 pounds and 24 pence, which is half the price of the phone.
4. The speaker is pleased with the repair process of Samsung, stating that the repair cost was less and the process was quicker.
5. The speaker is unhappy with the communication and service from both companies during the repair process.
6. The speaker is comparing the communication styles of Apple and Samsung, stating that Apple communicates more via text, while Samsung prefers phone calls.
7. The speaker is unhappy with the repair time of Samsung, stating that it took 29 days to repair the phone.
8. The speaker is comparing the repair packages of Apple and Samsung, stating that they are of different sizes and quality.
9. The speaker is unhappy with the communication and service from both companies during the repair process.
10. The speaker is comparing the repair packages of Apple and Samsung, stating that they are of different sizes and quality.
11. The speaker is unhappy with the repair time of Samsung, stating that it took 29 days to repair the phone.
12. The speaker is comparing the communication styles of Apple and Samsung, stating that Apple communicates more via text, while Samsung prefers phone calls.