The speaker shares their disappointing experience with Flipkart, an Indian e-commerce platform. They ordered a product, Prime Book, worth ₹15,000 on March 23, but the order was canceled on March 27, with the reason being "out of stock." The speaker argues that this is illogical, as the product was about to be delivered. Flipkart offered a gift voucher of ₹500 if the speaker reordered the product within 10 days, but the new price was ₹1,500 more than the original. The speaker criticizes Flipkart's business practices, saying they prioritize making money over customer satisfaction. They also mention that they make YouTube videos and will continue to share their experiences, good or bad, to raise awareness and push companies like Flipkart to improve their services.
Here are the key facts extracted from the text:
1. The speaker ordered a product from Flipkart on March 23.
2. The product was a Prime Book laptop costing ₹ 15,000.
3. The speaker received a ₹ 2,000 discount, making the final price ₹ 13,000.
4. The order was canceled by Flipkart on March 27.
5. The cancellation was due to the product being "out of stock."
6. The speaker received a phone call from Flipkart offering to place a new order for the product.
7. The new order would have a price of ₹ 15,000 + ₹ 1,500 (extra charge).
8. Flipkart offered a ₹ 500 gift voucher to the speaker if they placed a new order within 10 days.
9. The speaker had ordered the product for a video review, not for personal use.
10. The speaker had received a discount of ₹ 2,000 on the product.
11. Flipkart's terms and conditions state that the seller can cancel a product at any time until it is delivered.
12. The speaker claims that Flipkart's cancellation of the order and subsequent price increase is a "drama" and an attempt to make extra money.