The video features a Deaf individual, part of the Sign Duo, attempting to order food at a Carl's Jr. drive-thru. The individual requests a pen and paper to write down their order, as they are unable to hear the cashier. The cashier is accommodating, but the ordering process is not without its challenges, including a miscommunication about cheese and a mistake with the credit card payment. The video highlights the difficulties Deaf people may face when trying to order at drive-thrus and the importance of accessibility and understanding. The Sign Duo also discusses their experiences with drive-thrus in the past and how they have learned to navigate these situations.
Here are the key facts extracted from the text:
1. The speaker is Deaf and often has difficulty ordering at drive-thrus.
2. The speaker's girlfriend sometimes orders for them, but this can be inefficient.
3. There are different ways Deaf people can order at drive-thrus, including texting with a phone, asking for a paper and pen, or gesturing.
4. The speaker prefers to write down their order on paper.
5. The speaker does not want to give their phone to the cashier in case it gets dropped.
6. The speaker visited Carl's Jr. to test their drive-thru.
7. The time of the visit was 12:45.
8. The speaker ordered a famous star and French fries.
9. The cashier did not have a sign indicating that assistance was available for people with disabilities.
10. The speaker asked for a pen and paper to write down their order.
11. The cashier asked for clarification on the order, including the type of cheese and drink size.
12. The speaker's credit card was charged twice due to a mistake.
13. The cashier explained the mistake and offered a refund.
14. The speaker thinks that the cashier was nervous and made a mistake due to inexperience.
15. The speaker believes that knowing basic signs would make the ordering process easier.
16. The speaker has had bad experiences at drive-thrus in the past, but will share those stories in another video.
17. The speaker is sponsored by Skillshare, an online learning community that offers classes in American Sign Language (ASL).
18. The speaker's boyfriend, Ryan, learned ASL to communicate with the speaker.
19. The first 500 people to click the link in the video description will get two free months of Skillshare premium.