The narrator, a "scambaiter," exposes a remote call center scam operation where 70 scammers, mostly from Northeast India, pretend to be from Microsoft and steal money from victims. The scammers use a chatting application to communicate with each other and have a hierarchical structure with supervisors and a money manager. The narrator infiltrates the operation, accesses their sales database, and finds that they have stolen over $14 million since April 2022. He also identifies some of the scammers, including their personal files and addresses. To disrupt the operation, the narrator interrupts victim calls, wastes scammers' time, and shuts down their phone system. He also takes control of a scammer's machine and deletes their customer and sales database records. The narrator hopes that his efforts will put the scammers out of business for a few weeks, preventing them from stealing over $415,000 per week.
Here are the key facts extracted from the text:
1. The scammer, Ananta, is part of a remote call centre that employs about 70 scammers.
2. The scammers pretend to be from Microsoft and use a program called "Same Page" to communicate with each other.
3. The scammers' goal is to steal $12,000 per month, with a yearly aspiration of $10 million.
4. The scammers use cheques as a primary method of payment from their victims.
5. The scammer's supervisor monitors their performance and provides feedback to improve their sales.
6. The scammers store sensitive victim information on their unprotected laptops.
7. The scammers use fake companies, such as Nova Tech and Techis, to launder money.
8. The scammers have a hierarchy structure, with 70 agents divided into seven teams, each with one to three supervisors.
9. The scammers are located in Northeast India, spread across four different states.
10. The scammer's operation has stolen a total of $14.1 million since April 2022.
11. The scammer's average stolen amount per victim is $870, with some cheques ranging from $2,400 to $3,500.
12. The scammer's company, Nova Tech, is not a real company and is used as a front to scam victims.
13. The scammer's operation has been disrupted by the author, who has shut down their phone system and deleted their communication centre.
14. The scammers have switched to using WhatsApp group chats to communicate after their main communication platform was shut down.
15. The author has taken control of one of the scammer's machines and deleted their customer and sales database records.