A person checks into a hotel room, but it's not ready. They are eventually let in, but the room is still dirty and has other people's belongings in it. The guest argues with the hotel staff, including the administrator, Marina, and later, the manager, Christian Deer. The guest is frustrated and angry, feeling disrespected and mistreated. Eventually, the manager offers to move the guest to a new room and provides a complimentary stay, but the guest is still upset and asks to be left alone.
Here are the key facts extracted from the text:
1. The speaker's name is Marina, and she is an administrator.
2. A person named Gena had a car accident and is busy.
3. Marina is helping a guest with their resettlement.
4. The guest is given room number 603.
5. The guest finds their room to be dirty and unprepared.
6. The guest encounters problems with their room, including a dog entering the room and damaging their belongings.
7. The guest speaks with a hotel staff member, possibly a manager, about the issues with their room.
8. The staff member apologizes for the problems and offers to move the guest to a new room.
9. The guest is frustrated with the situation and expresses their dissatisfaction with the hotel's service.
10. The staff member, Philip, tries to resolve the issue and offers a complimentary stay at the hotel.
11. The guest is a performer, Philip Kirkorov, and has a concert to prepare for.
12. Philip Kirkorov is offered a new room and assistance with his belongings.
13. Philip Kirkorov is still dissatisfied with the hotel's service and asks to be left alone to rest.
14. The hotel staff member leaves Philip Kirkorov's room, and he is left to prepare for his concert.