Summary: In this conversation, a person named Kevin, claiming to be a computer technician, contacts the user. They explain that the user's computer has been compromised and that they need to perform various actions to fix the issues. The conversation includes interactions where the user becomes suspicious and questions the technician's actions. Towards the end, there is a financial transaction involving an accidental transfer of $25,000, and the technician asks the user to return $24,750, promising an additional compensation as per a U.S. government law. The user expresses concerns and confusion throughout the conversation.
1. The conversation is about a potential scam involving a customer's computer and a payment of $25,000. The customer is told to keep $250 and return $24,750. [Source: Document 1]
2. The scammer, referred to as Kevin, insists that the customer's computer has been compromised and is downloading unwanted files and viruses. [Source: Document 2]
3. The scammer claims to be a senior certified technician from Microsoft and offers to run a scan on the customer's computer. [Source: Document 3]
4. The scammer instructs the customer to visit a grocery store like Walmart and purchase nine $500 gift cards. [Source: Document 4]
5. The scammer then provides account details and instructs the customer to transfer the funds from the gift cards to the provided account. [Source: Document 5]
6. The scammer, during the call, mentions a person named Prahlad and implies that someone named Ferdinand and a third person named Dean are involved. [Source: Document 6]
7. The scammer attempts to calm the customer's suspicions by claiming to be a psychic and sensing the names Ferdinand and Prahlad. [Source: Document 7]
8. The customer becomes suspicious and accuses the scammer of being a hacker and stealing files from their computer. [Source: Document 8]
9. The customer asserts that they are a certain Viviane Helen Veronica Rogers and that they have a set of skills. They also claim to have heard the scammer talking in Hindi on WhatsApp and that they know the scammer is from Kolkata and uses a Samsung device. [Source: Document 9]