Summary:
This is an investigation into Best Buy's refurbished devices sold on their online marketplace. The report begins with customers sharing their negative experiences with refurbished products purchased from Best Buy. The investigation involves buying phones, tablets, and laptops from various third-party sellers on Best Buy's platform and subjecting them to testing by tech experts.
Results reveal that some devices had cosmetic imperfections not mentioned in the listings. While all devices functioned, two phones had cosmetic issues, two tablets had problems from screen replacements, and one laptop had minor hardware repairs. These findings suggest that not all refurbished devices meet the claimed "grade A" standards. Additionally, the investigation questions the quality assurance of these devices and the transparency of their listings.
Customers are shown expressing frustration with returns and inadequate support. Best Buy's reputation for selling reliable refurbished products is called into question. The investigation also highlights the need for better quality control and standards in the refurbished tech market.
Here are the key facts from the provided text:
1. The document discusses a segment from a show called "Marketplace" that investigates the quality of refurbished devices sold by Best Buy.
2. Customers are concerned about the quality and reliability of these refurbished devices.
3. Joanne Nixon and Richard Horst bought a refurbished iPad Pro from Best Buy's marketplace.
4. They experienced technical issues with the tablet shortly after purchasing it, but their warranty had expired, and they couldn't get help.
5. The investigation involves buying phones, tablets, and laptops from 12 different third-party sellers on Best Buy's site.
6. Alex Sebastian, an expert in refurbishing phones and tablets, explains the advantages of buying refurbished tech, including lower prices and environmental benefits.
7. Some sellers in the refurbished market are accused of cutting corners, resulting in low-quality products.
8. Alex discusses the three components of testing refurbished devices: cosmetic assessment, core functionality tests, and examining the internal components.
9. The document introduces Maaz Kamani, who tests laptops for functionality and condition.
10. Chris Dunstan had issues with a refurbished iPhone 7 purchased from Best Buy's marketplace.
11. Multiple customers complain about issues with their refurbished products.
12. Cosmetic condition and functionality tests are conducted on a variety of phones, tablets, and laptops.
13. Some of the devices pass the functionality tests, while others have cosmetic and functionality issues.
14. The investigation reveals that proper checks and balances might not be in place for refurbished devices sold on Best Buy's marketplace.