The speaker, a car enthusiast, shares his disappointing experience with McLaren after his $3 million McLaren car caught fire. Despite the significant investment, the company's response was unsatisfactory, with the agency implying that the speaker might have caused the fire. When the speaker tried to contact McLaren's headquarters, they refused to engage with him, citing that he wasn't the original owner who ordered the car.
The speaker expresses his frustration and disappointment with the company's handling of the situation, feeling that they didn't value his business or show empathy for his loss. He contrasts this with his positive experience with Ferrari and declares that while he still loves McLaren's cars, he will never speak well of the company again.
The speaker warns others who might be considering buying a McLaren that they should be aware of the company's treatment of its customers, particularly if something goes wrong. He concludes by saying that he will move on from this experience and continue to pursue his passions, but will never forget the poor treatment he received from McLaren.
Here are the key facts extracted from the text:
1. The speaker bought a McLaren car.
2. The car caught on fire after 11 days of ownership.
3. The speaker had admired the McLaren F1 since childhood.
4. The speaker had previously considered buying a McLaren P1 but did not have the courage to do so.
5. The speaker bought the McLaren car directly from a McLaren agency.
6. The speaker is the only registered owner of the car.
7. After the car caught on fire, the agency blamed the speaker for the incident.
8. The agency suggested that the speaker may have thrown cigarette ash or leaves at the car, causing it to catch fire.
9. The speaker was not satisfied with the agency's response and felt that they were being blamed unfairly.
10. The speaker tried to contact McLaren's customer service but was told that they could not talk to them because the speaker was not the original owner of the car.
11. The speaker was not able to get any information about what happened to the car or the cause of the fire.
12. The speaker spent over $3 million on McLaren cars and felt that they were treated poorly by the company.
13. The speaker has decided to speak out about their experience with McLaren and to warn others about the company's customer service.