A deaf individual, Sign Duo, attempts to order food at a drive-thru using his phone to communicate. However, the employees are uncooperative and skeptical of his deafness, with one even suggesting that he is "faking it." Despite his efforts to explain his situation, the employees refuse to take his order, and he is eventually forced to go inside to place his order. The experience is frustrating and degrading, but Sign Duo remains calm and composed. He uses the experience as an opportunity to educate viewers about the challenges faced by deaf individuals and the importance of knowing their rights and advocating for themselves.
Here are the key facts extracted from the text:
1. The video creator is deaf and makes videos to show what it's like to be deaf.
2. The creator is trying to order food at a drive-thru using their phone to communicate.
3. The employees at the drive-thru are not accommodating and do not understand how to communicate with the creator.
4. One employee suggests that the creator is "faking" being deaf.
5. The creator is asked to park and wait, but is not given a clear reason why.
6. The creator waits for 10 minutes before an employee comes to take their order.
7. The employee who takes the order is apologetic and explains that the previous employees were not cooperative.
8. The creator's order is thrown away by mistake, and they have to wait again for their food.
9. The creator receives their food, but it is not correct (they ordered two burgers but only received one).
10. The creator is calm and composed throughout the experience, but is clearly frustrated and disappointed.
11. The creator explains that they are used to experiencing difficulties like this and that it can be degrading.
12. The creator advises viewers to know their rights and research laws, such as ADA rights, to help navigate similar situations.
13. The creator mentions that there are agencies that can help the deaf community, such as GLAD in Orange County and Los Angeles.
14. The video is part of a series, and the creator asks viewers to suggest where they should go next (Chick-fil-A, Starbucks, or In-N-Out).