The Galaxy Fold, Samsung's new foldable smartphone, has been experiencing screen breakage issues. Reviewer MKBHD removed what he thought was a screen protector from his device, only to discover that it was actually a critical protective layer. This caused the screen to malfunction and eventually go black. Several other reviewers have reported similar issues, with some experiencing breakage due to user error and others due to unknown reasons. Samsung has acknowledged the issue and stated that the protective layer is part of the display structure designed to prevent scratches. The company has warned that removing the layer or adding adhesives to the main display may cause damage. Despite the setbacks, the reviewer remains optimistic about the potential of foldable phones and looks forward to seeing improvements in future generations.
Here are the key facts extracted from the text:
1. The author, MKBHD, was sent a Samsung Galaxy Fold to review.
2. The author attempted to remove a screen protector from the device, but ended up breaking the screen.
3. The screen protector was actually a permanent layer that should not be removed.
4. Several other reviewers also broke their Galaxy Fold screens, some by removing the protective layer and others by damaging the screen through regular use.
5. Samsung has issued a statement saying they will inspect the broken units to determine the cause of the damage.
6. The company also warned that removing the protective layer or adding adhesives to the main display may cause damage.
7. The Galaxy Fold's screen is made of a soft plastic that is prone to scratches and damage.
8. The device's packaging does not include a warning about the protective layer, but some carriers, such as T-Mobile, have added a warning to their packaging.
9. Samsung has been working on the Galaxy Fold for eight years and felt it was ready for release.
10. The company has not delayed the release of the device despite the issues with the screen.
11. The author believes that the Galaxy Fold is a delicate device that requires careful handling.
12. The device's hinge and lack of water resistance are also potential areas of concern.
13. The author is still optimistic about the future of foldable phones, but acknowledges that there are significant hurdles to overcome.