The speaker shares humorous stories about clients of Sberbank, Russia's largest bank. He describes three incidents he witnessed while waiting in line at a Sberbank branch:
1. An elderly man complained that Sberbank debited more money from his account than expected after he linked his card to Beeline's website. He refused to understand that Sberbank was not responsible for the issue.
2. A man from a "tolerant nationality" claimed that Sberbank stole his money after he won a bet on a bookmaker's app. Despite the employee's explanation that the issue was with the bookmaker's office, the man continued to argue and even called his brother, who supposedly told him that the bank was responsible.
3. An elderly woman incorrectly assumed that the speaker had cut in front of her in line. A man defended the speaker, and the woman responded by making a comment about "divorced millionaires."
The speaker also shares his own experience with Sberbank, where he was not allowed to withdraw a large sum of money from his account. He concludes by saying that he now understands why Tinkov, another bank, doesn't have branches, as it would have to deal with difficult clients like those he described.
Here are the key facts extracted from the text:
1. Sberbank is the largest bank in Russia, used by approximately 98 million people, which is about a third of the Russian population.
2. The narrator used to use Sberbank but found it inconvenient and unprofitable.
3. The narrator now keeps large sums of money in premium accounts with Tinkoff and Alpha Bank.
4. The narrator pays with cards from these two banks, depending on which one offers better cashback.
5. The narrator has a metal Tinkoff card and a Sberbank card with 4000 rubles to pay for subscriptions.
6. The narrator visited a Sberbank branch four times and observed the problems that pensioners and other clients faced.
7. One pensioner had a problem with Beeline, a telecom company, but blamed Sberbank for the issue.
8. Another client had a problem with a bookmaker's office and accused Sberbank of withholding his winnings.
9. The narrator thinks that Tinkov, the founder of Tinkoff Bank, did not create a branch for his bank because he saw how Sberbank employees were treated by clients.
10. The narrator was involved in a dispute with an old woman who was angry about the electronic queue system at Sberbank.
11. A man intervened in the dispute and defended the narrator.
12. The narrator believes that some people will never understand how to use modern technology and it's better to remain silent when dealing with them.