The story begins with the protagonist, Ryan, talking to Santa Claus about a new North Pole hotel Santa is opening. Santa asks Ryan to review the hotel, and Ryan agrees. Upon arrival, Ryan meets the manager, Sean, and is impressed by the hotel's amenities. However, Ryan soon discovers that the hotel has some issues, including a mouse that copies everything he says and a room made of gingerbread that is vulnerable to polar bears.
Despite these issues, Ryan enjoys a snowball fight and is served a variety of North Pole foods, which he finds to be not very good. Ryan writes a review of the hotel, giving it three stars due to the polar bear issue and the bad food.
The story then cuts to a different scene where a family, including Emma and Kate, are writing letters to Santa Claus. They draw pictures and make wishes for Christmas gifts. The family then goes outside to play in the snow but is interrupted by a blizzard and a giant polar bear.
The family hides in a fireplace and waits for the storm to pass. When it does, they play a game of "Pin the Nose on the Rudolph" and have fun together. The story ends with the family saying goodbye and going home.
The video also includes a segment where the family decorates a Christmas tree, sings Christmas songs, and plays with a toy kitchen.
Here are the key facts extracted from the text:
1. Ryan was invited to review Santa's new North Pole hotel.
2. Ryan arrived at the hotel and met the manager, Sean.
3. Ryan was told that the hotel was fully booked until 2022, but a cancellation allowed him to stay.
4. Ryan was given a room with a fireplace and a gingerbread cabin.
5. Ryan was warned about polar bears, but was not taken seriously.
6. Ryan ordered room service and was given a variety of food options.
7. Ryan participated in a snowball fight.
8. Ryan was given a waiver to stay with a mouse that was copying his every move.
9. Ryan was told to sign a review sheet to send to Santa.
10. Ryan's review mentioned that the food was bad, but the snowball fight was fun.
11. Ryan was told that he didn't have to come back to the hotel the next day.
12. A family, including Emma and Kate, were getting ready for Christmas.
13. They were making a letter to Santa and drawing pictures.
14. They were also playing with a toy kitchen and a toy boat.
15. A blizzard was coming, and they had to hide from a giant polar bear.
16. They played with a recording device and a hamster that repeated their words.
17. They went outside and played in the snow.
18. They played a game of "Pin the Nose on Rudolph".
19. Elf on the Shelf was missing, and they found it.
20. The family spent 24 hours at the North Pole and then went home.